Return & Refund Policy

Stress-Free Style Satisfaction

We stand by every stitch. If a skirt doesn’t spark joy, return it – no questions asked.

✦ 30-Day Gentle Return Window

• Initiate returns within 30 days of delivery date (exceeding French legal requirement of 14 days)
• Free return shipping via Colissimo – we email you a prepaid label instantly
• Full refund or exchange, your choice

✅ What We Accept

✘ What We Can’t Accept

For hygiene and sustainability reasons, we cannot accept:

• Items worn beyond trying on (e.g., makeup stains, perfume scent)
• Altered/damaged skirts (cut fabric, torn seams)
• Lost tags or original biodegradable packaging

Tip: Try skirts over your clothes on clean floors – we want you to love the fit risk-free!

♻️ How to Return (3 Simple Steps)

1. Email krewegena893@gmail.com with order number + "Return Request"
2. Receive prepaid Colissimo label + digital return form
3. Repack in original box (or any box) using included tissue – drop at any La Poste

💶 Refund Timeline

• Processing: 2days after receiving return at our atelier
• Refund method: Original payment (bank transfer refunds for checks)

✨ Exchange Priority Service

Requesting a new size/color? We’ll ship your replacement within 24h of receiving return – no extra wait!

📍 Returns Address

Cexunke Returns
4 Rue de l'Hôtel de ville
17000 La Rochelle
Include printed return form inside parcel

Questions? Contact our La Rochelle team at  krewegena893@gmail.com

Last updated: 25 June 2025